Industry Insights
Aligning Incentive Compensation with Customer Marketing Programs
Too often banks develop their employee incentive programs completely separate from their consumer marketing programs. Kane argues that this is not only a financial mistake, but results in a misalignment of goals and efforts....
Read MoreBest Practices for NPS Survey Design
How can you build simple, effective customer research that enables you to evaluate the true experience of your customers? Learn how to solicit meaningful customer feedback and implement constructive change to fix problems and...
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